Privacy Policy
Effective Date: 17 May 2026
OpalTide is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your Personal Information when you interact with our website or contact us regarding our pool building and construction services.
We handle your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.
What is Personal Information?
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.
The Personal Information we may collect from you includes:
- Full name
- Email address
- Phone number
- Suburb or general location (to assess project feasibility)
- Details about your pool building enquiry or project
- IP address and technical website usage information collected automatically
How We Collect Personal Information
We collect Personal Information directly from you when you:
- Submit an enquiry or contact form on our website (powered by Fluent Forms)
- Contact us by email or phone to discuss a pool building project
- Request a quote or consultation
When you submit a form on our website, our systems may also automatically record technical information such as your IP address, browser type, device information, and access date and time. This information is collected for security, spam prevention, and website administration purposes only.
Why We Collect Personal Information
We collect and use your Personal Information where reasonably necessary to:
- Respond to your pool building enquiry or request for a quote
- Contact you to arrange a consultation or site assessment
- Provide information about our services, pricing, and project timelines
- Manage and maintain our business operations and customer records
- Protect the security and integrity of our website and systems
- Comply with legal and regulatory obligations
- Where you have provided consent, send you information about our services, promotions, or relevant updates – you may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly
If you choose not to provide certain information, we may be unable to respond to your enquiry or progress your pool building request.
By submitting your information through our website contact form, you consent to us using that information to respond to your enquiry and communicate with you regarding our pool building services.
Cookies and Website Technologies
Our website uses essential cookies and similar technologies necessary for website functionality, performance, and security. We use the following services that may process technical data about your visit:
Website fonts – fonts used on this website are self-hosted on our own server. We do not load fonts from Google Fonts or other external font services, so no font-related data is sent to third parties when you visit our site.
These technologies support website operation and security. They are not used to identify you personally or track your browsing activity across unrelated websites.
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Third-Party Service Providers
We may use third-party service providers to assist with website hosting, content delivery, security, email communications, spam prevention, and technical maintenance. These providers may access Personal Information only where reasonably necessary to perform services on our behalf.
We do not sell or rent your Personal Information to any third party.
Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our measures include secure hosting infrastructure, access controls, and spam prevention systems.
No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
Retention of Personal Information
We retain Personal Information only for as long as reasonably necessary for business, legal, or compliance purposes. This may include retaining enquiry records and communications for record-keeping, insurance, or dispute resolution purposes.
Where Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.
Access and Correction
You may request access to the Personal Information we hold about you, or request a correction if the information is inaccurate, incomplete, or out of date. We may require verification of your identity before providing access. In some circumstances permitted by law, we may decline access to certain information.
Requests can be made using the contact details below.
Children’s Privacy
Our website and services are not directed toward individuals under 18 years of age. We do not knowingly collect Personal Information from children.
Links to Other Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, services, or legal obligations. The latest version will always be available on our website. The effective date at the top of this document indicates when it was last updated.
Privacy Complaints and Enquiries
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your Personal Information, please contact us:
OpalTide
337 Whitehorse Rd, Nunawading VIC 3131, Australia
You can reach us through the contact form on our website.
We will investigate privacy complaints and endeavour to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.